Terms & Conditions

CoolAir Midlands is a trading name of M3 Trades Ltd, registered in England & Wales, company number 13035813. Registered address: 1 Whitestone Road, Halesowen, B63 3PU. Contact: 07791 178784 / coolairmidlands@gmail.com.

We are F-Gas certified and fully insured. All work is carried out by our own engineers.

• Written quotes are valid for 30 days from the date issued.
• Prices given over WhatsApp, phone or from photos are estimates based on the information you give us. They become fixed once we've confirmed pipe routes, access and electrical supply — either on a survey visit or from photos and measurements you've supplied.
• If we find something on the day that materially changes the job (hidden obstructions, an unsuitable consumer unit, asbestos, structural issues), we will stop, explain it and agree any extra cost with you in writing before continuing.
• Quotes assume reasonable parking and access to the property, and a working power supply on site.

• A deposit may be required to order equipment for your job. Where taken, it is deducted from the final invoice.
• The balance is due on completion unless we've agreed different terms in writing.
• We accept bank transfer and card. Finance, where offered, is subject to a separate provider agreement.
• Late payment may incur interest and reasonable recovery costs under the Late Payment of Commercial Debts legislation where it applies.

Unless the quote says otherwise, an installation includes the indoor and outdoor units, standard pipework run and insulated, wall brackets or floor feet, condensate drainage, a system commissioning and demonstration, and removal of our own packaging and waste.

It does not include redecoration, plastering, boxing-in beyond standard trunking, scaffolding, consumer unit upgrades, or builder's work — these are quoted separately if needed.

• Where a contract is agreed away from our premises or at a distance (for example over WhatsApp, phone or this website), you have a statutory 14-day right to cancel under the Consumer Contracts Regulations 2013.
• If you ask us to start work within that 14-day period and then cancel, we may charge for the work already carried out and for any bespoke or ordered equipment.
• To cancel, just tell us in writing by email or WhatsApp — no special form needed.
• If you cancel or reschedule a booked installation with less than 48 hours' notice, we may charge a reasonable call-out fee to cover the lost slot.

• Equipment: covered by the manufacturer's warranty (typically 5–7 years on LG systems when registered and serviced as required). We register your system on your behalf.
• Our workmanship: guaranteed for 12 months from completion. If something we installed fails, we come back and put it right at no cost.
• Manufacturer warranties usually require an annual service. If the system isn't serviced, the manufacturer may decline a claim — that's their condition, not ours.
• Warranty does not cover accidental damage, misuse, damage by third parties, power surges, or systems altered by someone else.

Service plans run for 12 months from the start date. Where a plan renews automatically, we email you before renewal and you can cancel at any time before the renewal date. Missed appointments that you don't cancel in advance may be treated as used visits.

• Make sure you have the right to install a unit at the property — for example the freeholder's or landlord's permission if you're not the owner.
• Clear the work areas and keep pets and children away from them while we work.
• Tell us about anything hidden in the walls we'll be drilling — cables, pipes, structural details.

Most domestic installations do not need planning permission, but it's your responsibility to confirm any restrictions on your property (listed building, conservation area, new-build covenant). See our planning permission guide.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise our liability is limited to the value of the contract, and we are not liable for indirect or consequential loss.

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

Tell us first — call 07791 178784 or email coolairmidlands@gmail.com. We acknowledge complaints within 3 working days and aim to resolve them within 14 days. If we can't agree an outcome, you can raise it through the review platform you found us on, or seek independent advice from Citizens Advice.

How we handle your personal information is set out in our privacy policy. These terms are governed by the law of England & Wales and disputes fall to its courts.